TIPSLIFEHACKS

In the high-pressure world of healthcare leadership, vulnerability can often be perceived as a weakness. But Jordan, the Chief Human Resources Officer (CHRO) at Virtua Health, a leading health system based in New Jersey, vehemently disagrees. She's spent almost three decades dedicated to championing workforce development, diversity, and crucially, employee well-being – a journey that has culminated in her current C-suite role.

Jordan's path to becoming a CHRO wasn't a straight line. It was a winding road filled with valuable experiences and lessons learned. She openly acknowledges that her approach, one rooted in empathy and understanding, has sometimes been met with skepticism. However, she firmly believes – and has demonstrated – that these qualities are not liabilities, but rather powerful assets in leading a large and complex organization like Virtua Health.

“I don't see the softness in who I am as a weakness,” Jordan states plainly. This sentiment reflects a broader shift in leadership thinking, recognizing the importance of emotional intelligence and human connection in driving performance and fostering a positive work environment. In healthcare, where compassion and care are paramount, this approach is particularly vital.

Virtua Health, serving a diverse population across South Jersey, faces unique challenges in attracting and retaining talent. Jordan’s focus on employee well-being is not merely a feel-good initiative; it's a strategic imperative. High burnout rates and staffing shortages are significant concerns across the healthcare industry, and Jordan is actively working to address these issues by prioritizing employee mental health, offering flexible work arrangements where possible, and fostering a culture of inclusivity and belonging.

Her dedication to diversity and inclusion extends beyond simply meeting quotas. Jordan believes in creating a workforce that reflects the communities Virtua Health serves, recognizing that diverse perspectives lead to better patient care and a more innovative organization. She actively promotes mentorship programs and leadership development opportunities for underrepresented groups, ensuring that everyone has a chance to reach their full potential.

“It’s about creating a space where people feel seen, heard, and valued,” Jordan explains. “When employees feel supported and empowered, they are more engaged, productive, and committed to providing the best possible care to our patients.”

Jordan's leadership philosophy is a refreshing reminder that strength and compassion are not mutually exclusive. In an industry often defined by its intensity and demanding nature, her emphasis on empathy and human connection offers a powerful model for healthcare leadership. Her journey serves as an inspiration to aspiring leaders, demonstrating that vulnerability can be a source of strength and that prioritizing employee well-being is not just the right thing to do, but the smart thing to do for the long-term success of any healthcare organization. Virtua Health's commitment to its employees, under Jordan's guidance, is a testament to this belief and positions them well for the future of healthcare.

Looking ahead, Jordan is focused on continuing to build a resilient and engaged workforce at Virtua Health, adapting to the ever-changing demands of the healthcare landscape. Her unwavering belief in the power of empathy and her commitment to creating a supportive and inclusive work environment will undoubtedly be key to her continued success and the success of the organization.