Social Security System Overwhelmed: Website Crashes and Long Wait Times Plague Retirees
2025-03-25
The Washington Post
The Social Security Administration is facing a crisis, with its website crashing four times in just 10 days, leaving millions of retirees and disabled Americans unable to access their online accounts. This disruption is exacerbating existing frustrations with long wait times and overwhelming call volumes, highlighting the need for improved digital infrastructure and customer service. As the demand for social security services continues to grow, the agency must invest in modernizing its systems to prevent such disruptions and ensure seamless online experiences for its users, including those relying on social security benefits and disability insurance.