South Africa's Civil Servants Lack Tech Savvy, Hindering Government Efficiency
2025-04-03
IOL
A recent study revealed that while many South African government officials are aware of Fourth Industrial Revolution technologies, they struggle to leverage them to enhance state efficiency. This skills gap is particularly concerning in the digital age, where technologies like artificial intelligence and data analytics can significantly improve public services. To bridge this gap, the government must invest in digital literacy training and upskilling programs, enabling officials to harness the power of technology and drive innovation. By doing so, they can improve service delivery and foster a more efficient public sector. Key areas of focus include digital transformation and e-government initiatives.
