TIPSLIFEHACKS

In the high-pressure world of healthcare leadership, demonstrating strength is often seen as paramount. But Rhonda Jordan, Chief Human Resources Officer (CHRO) at Virtua Health, believes something more is needed: vulnerability. In an exclusive interview, Jordan shares her philosophy on leadership, her commitment to employee wellbeing, and how blending approachability with resolve has not only boosted professional satisfaction amongst Virtua’s workforce but also significantly contributed to the company’s financial success.

Jordan's perspective is a refreshing departure from the traditionally stoic image of a senior executive. She actively cultivates an environment where employees feel comfortable sharing their concerns, ideas, and even their vulnerabilities. “I don’t see the softness in who I am as a weakness,” she states firmly. “I see it as a strength.” This isn't about being overly emotional, but rather about fostering genuine connection and trust – essential ingredients for a thriving workplace.

Building a Culture of Wellbeing

Virtua Health, serving South Jersey and beyond, recognizes that a healthy workforce is a productive workforce. Jordan’s strategy focuses on holistic employee wellbeing, encompassing not only physical health (through wellness programs and preventative care) but also mental and emotional support. This includes initiatives like employee assistance programs, mindfulness training, and leadership development programs designed to equip managers with the skills to support their teams effectively.

“We’ve really doubled down on mental health support,” Jordan explains. “The pandemic highlighted the critical need for these resources, and we’re committed to providing our employees with the tools they need to navigate stress and maintain their wellbeing.” This proactive approach has demonstrably improved employee morale and reduced burnout, creating a more engaged and resilient workforce.

Approachability & Resolve: A Powerful Combination

Jordan’s ability to balance approachability with resolve is key to her success. While she’s known for her open-door policy and willingness to listen, she’s also a strategic thinker and a decisive leader. She understands that difficult conversations are sometimes necessary, but she approaches them with empathy and respect.

“It’s about finding the right balance,” she says. “You need to be able to connect with people on a human level, understand their perspectives, and build trust. But you also need to be able to make tough decisions and hold people accountable.”

The Bottom Line: Wellbeing Drives Business Success

Jordan isn’t just championing employee wellbeing for altruistic reasons. She firmly believes that a happy and healthy workforce directly translates to improved business outcomes. Virtua Health’s financial performance has reflected this, with increased patient satisfaction scores, reduced turnover rates, and improved productivity.

“When employees feel valued and supported, they’re more likely to go the extra mile for our patients,” Jordan emphasizes. “And when they’re engaged and motivated, they’re more productive and innovative. It’s a win-win situation.”

Looking Ahead

As Virtua Health continues to navigate the evolving healthcare landscape, Jordan remains committed to prioritizing employee wellbeing and fostering a culture of vulnerability. She believes that by embracing these values, Virtua can continue to attract and retain top talent, deliver exceptional patient care, and achieve sustainable business success. Her leadership serves as a powerful example of how empathy, connection, and a willingness to be vulnerable can be a source of strength in the boardroom and beyond.